CashXpress Nigeria Limited Whistle Blowing & Complaint Policy
Dear Stakeholder
At CASHXPRESS NIG LTD, we are a Financial Provider (Lender) with Integrity, high level of Professionalism and Ethical Behavior. We take your indications and complaints very seriously and encourage you to send them via the below mentioned channels.
Complaints
Any client can send a complaint through any of these complaint management channels:
- Email: [email protected]
- Phone: +234 (0)916 000 1951
Complaints will be treated confidentially and professionally.
IMPORTANT: For the purpose of feedback, the following information is required while sending a complaint:
- Name and contact details;
- Relationship with CashXpress Nigeria Ltd (e.g. client, Supplier, Staff);
- The complaint matter;
- Details of the complaint.
- Copies of any documentation supporting the complaint (if applicable).
Whistle Blowing
The objective of whistleblowing is to bring unethical conduct and illegal violations to the attention of an authority so that actions can be taken to resolve the problem. The unethical practices may include any of the following:
- All forms of financial malpractices or impropriety or fraud;
- Failure to comply with a legal or regulatory obligation;
- Actions detrimental to health and safety or the environment;
- Any form of criminal activity;
- Improper conduct or unethical behavior of our staff;
We therefore encourage you to report any unethical activity to the company through the dedicated e-mail address: [email protected] and phone number: +234 (0)916 000 1951 (Internal control and Compliance Manager)
All calls and messages will be treated confidential.